Delivery and Returns
Express post is unavailable. Please email us if you have an urgent order and we may be able to priortise it though.
Order Turn Around Time:
Order turn around time is 1-3 business days. This means once you place your order it will take one to three days to be packaged and then sent, after payments clears. For very urgent orders please contact Fairy Jayne and she will endeavor to ship your urgent order out the same day or next business day.
Delivery Costs
Delivery costs are calculated automatically by an online post calculator system upon checkout. To get an estimate of shipping during shopping, view your cart and select the ‘calculate shipping’ option. If you feel there has been a miscalculation please contact Fairy Jayne.
*FREE SHIPPING on orders over $150 – Terms & Conditions.
This offer applies to orders placed and delivered within Australia. When your product order is over $150 and you go through the checkout you will see that you have the option of ‘Free Shipping’ (free standard post for you). Please note if you opt for free shipping it will be sent by standard post with tracking via Australia Post or a preferred courier. Delivery time frame will be 5-10 business days depending on your location. Multiple orders may not be combined. One order needs to be placed.
Shipping
We currently ship items anywhere within Australia only.
Delivery Time Frame
Delivery options are:
- Standard Post with tracking (5-7 business days but up to 10 business days for WA and TAS).
- Express Post – not available.
- International post – we currently do not ship outside of Australia due to costs of higher risk of breakage.
- Please allow for delays in delivery during extreme weather conditions.
Who Delivers Your Order
Orders are sent through Australia Post and various couriers of our choice.
Tracking Your Order
Once your order is placed, you will receive an email from Australia Post or the Courier advising you of your reference number (for tracking purposes) and delivery status. If it is not in your inbox please check your junk mail folder as it may be there. If you do not receive an email please contact Fairy Jayne immediately – sometimes customers may enter the wrong email.
Payment Methods
- Direct Bank Transfer – your order will be dispatched once payment has been received in full. If payment has not been received within 3 working days, without making contact with Fairy Jayne, Garden Sparkle reserves the right to cancel your order.
- PayPal – Pay via your PayPal account
- All major credit cards
- Afterpay
Garden Sparkle Accounts
If you are a regular customer to Garden Sparkle, it is highly recommended that you create a Garden Sparkle account. Your details will be retained for future visits, allowing you to order quickly and efficiently. Your Garden Sparkle account will also allow you to check on the status of your order and create wish lists for future that you can share with friends and family.
Large Orders
In the case of large orders, your items may be sent in more than one package. Please check your email for notifications and tracking details so that you can follow the progress of your items.
Returns
Damaged Goods
Fairy Jayne takes all due care to ensure that your order is packaged and delivered safe and sound, however; if your order has been damaged in transit, please contact Fairy Jayne within 7 working days of receiving your package. Garden Sparkle will replace or refund any damaged or faulty products. We may request the item be returned to us (we will pay for postage if this is requested). Unfortunately, returns will not be accepted for a change of heart or if items are damaged whilst the items are being unpacked or used. Our aim is to resolve any damaged orders as quickly and efficiently as possible to enable you to get on with the business of fairy creation!
Handmade Products
Please note that Garden Sparkle cannot guarantee exact colour matching and eccentricities of handmade items – this makes them all the more interesting, quirky and magical!
